Refund Policy for Lingerie Industry

We want you to be completely satisfied with your lingerie purchase from our store. However, we understand that sometimes a return or refund may be necessary. To ensure a smooth and transparent process, we have established the following refund policy:

1.Eligibility for Returns:

  • Lingerie items must be unworn, unwashed, and in their original condition with all tags and labels attached.
  • For hygiene reasons, panties and other intimate apparel must have the original protective liner intact.
  • Returns are accepted within 3 days from the date of purchase or delivery, as specified in your order.

2. Non-Refundable Items:

  • Due to their intimate nature, items such as opened hosiery, bodystockings, and intimate accessories cannot be returned or refunded unless they are damaged or defective upon arrival.

3. Refund Process:

  • To initiate a return, please contact our customer support team within the specified return period, providing your order details and reason for return.
  • Our customer support team will guide you through the return process and provide you with a return authorization number (RA number) if applicable.

4. Please securely package the item(s) to be returned, including the RA number, and send it back      to the designated return address provided by our customer support team.

  • We recommend using a trackable shipping method to ensure that your return is safely delivered to us.
  • Once we receive and inspect the returned item(s), we will notify you via email regarding the status of your refund.

4. Refund Options:

  • If the return is approved, we will initiate a refund to your original method of payment. Please note that shipping and handling fees are non-refundable unless the return is due to our error.
  • Refunds will be processed within [X] business days after the receipt and inspection of the returned item(s). Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

5. Exchanges:

  • If you wish to exchange an item for a different size or style, please contact our customer support team. We will assist you in finding the best solution and guide you through the exchange process.

6. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or exchange, and cover any associated shipping costs.

* Please note that this refund policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your lingerie purchase.